Enfocus has annonced BoardingPass. This new product is designed to facilitate the work of customer service representatives (CSRs) of printing companies.
Enfocus BoardingPass is a standalone application that allows sales and customer service agents in print to instantly validate PDF files. Integrated with an email client, BoardingPass points out errors that would require a file to be sent back to the customer for resubmission, and automatically drafts a reply. Without having to wait for prepress intervention, BoardingPass gives customer service agents the power to provide customers with understandable feedback.
BoardingPass will instantly communicate an understandable reply to the file supplier, saving customer service time and prepress resources. Customers get an understandable takeaway that enables them to keep their print project on schedule. Prepress staff gain confidence in PDF quality, knowing that incoming jobs have received a BoardingPass approval.
A short YouTube video show the principle:
BoardingPass includes a PDF viewer (incl. separation preview and display of page geometry frames). The PDF Checker is based on Enfocus PitStop technology. It checks image resolution, missing fonts, trim size and bleed.
In July Enfocus will be start a free public beta test of BoardingPass.
BoardingPass is a standalone application. There is no central data management for all jobs of all CSRs of a company.